Last Updated: November 2025
Thank you for choosing Cloud 9 Studios, owned and operated by McLeod Studios, LLC (“Cloud 9 Studios,” “we,” “our,” or “us”). We care deeply about your family’s safety, trust, and experience — both in the studio and online. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using www.photosoncloud9.com, our online galleries, our scheduling tools, or any of our services, you agree to the terms described below.
1. Information We Collect
We collect information in three ways:
A. Information You Provide
This includes:
- Name, email, phone number
- Child’s name(s) and age(s)
- Session details and preferences
- Payment information (processed securely through Stripe or WorldPay)
- Information submitted through forms
- Model release or artwork preferences
- Messages you send to us
We only collect information necessary to provide our services.
B. Information Collected Automatically
When you visit our website, certain data is automatically collected:
- IP address
- Browser and device information
- Pages you view
- Time spent on the site
- Referring website
- General location
This helps us improve our website and provide a smoother, more customized experience.
C. Tracking Technologies
To help us better serve families, we use tools such as:
- Facebook/Meta Pixel
- Google Analytics & Google Ads
- TikTok Pixels (if applicable)
- Cookies
- Go High Level CRM tracking
- Schema markup for SEO & AI indexing
These tools help us understand which services families are most interested in and allow us to show helpful reminders or ads later (you can always opt out — see below).
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries
- Schedule sessions
- Process payments
- Send confirmations or updates
- Deliver ordered products
- Improve our services
- Run analytics
- Provide customer support
- Share helpful studio updates, newsletters, and promotions (you can unsubscribe anytime)
- Show relevant ads based on your interactions
3. Sharing Your Information
We DO NOT sell your information.
We only share data with trusted service providers who help run our business, such as:
- Payment processors (Stripe, WorldPay)
- Email & SMS service providers (Go High Level)
- Website hosting
- Online gallery platforms
- Analytics and advertising tools
These companies are required to keep your information secure.
4. Image Data & Child Information
Because we photograph children, we want to be very clear:
We only collect the information necessary to photograph your child with your consent.
Images captured during your session are stored securely and used only:
- For your ordering session
- For creating products you purchased
- For marketing only when you have opted in on your model release form
Parents may request removal of images from online systems at any time.
5. How Long We Keep Your Information
Different types of data have different retention timelines:
- Client account information: kept as long as you are an active client
- Purchased images: retained indefinitely unless you request deletion
- Unpurchased session images: typically deleted 60–90 days after your ordering appointment
- Emails & inquiry records: kept to maintain communication history
You may request deletion anytime.
6. Your Privacy Rights
You may:
- Request access to your information
- Request corrections
- Request deletion
- Opt out of marketing emails or texts
- Opt out of targeted advertising
- Adjust cookie preferences
Contact: [email protected]
For California residents, additional CCPA/CPRA rights apply, including “Do Not Sell or Share My Personal Information.” We will honor all state-specific requests.
7. Cookies & Opt-Out Options
You can control cookies by adjusting your browser settings.
You can also opt out of ad tracking here:
- Facebook: https://www.facebook.com/ads/preferences
- Google: https://adssettings.google.com
- General opt-out: https://optout.networkadvertising.org
Full cookie details appear in our Cookie Policy.
8. Children’s Privacy
We do not knowingly collect information from children without parental consent.
Parents may request deletion at any time.
9. Updates to This Policy
We may update this Privacy Policy to reflect new technology, legal requirements, or studio practices.
The updated version will always include the “Last Updated” date at the top.
10. Contact Us
McLeod Studios, LLC (DBA Cloud 9 Studios)
27340 Cashford Circle #101
Wesley Chapel, FL 33544
Email: [email protected]
